Legal

Replacement policy

Last updated 22 October 2026

If it doesn't work, we replace it

If your link, key or login doesn't work as described, reply to your delivery email within 7 days of delivery with your order page address, and we send you a working replacement, usually the same day.

No refunds

We sell digital items that are delivered the moment you pay, so we don't give refunds for a change of mind, for an item you have already redeemed, or for a plan you no longer want. A problem with an item is fixed with a replacement, as above.

If we can't deliver at all

If an item runs out after you pay and we can't send it or a replacement within 48 hours, you get your money back on the card you paid with. Your bank decides how quickly it appears, usually within 5 to 10 business days.